Reference

How bk3 Handles Your Personal Information

This policy covers what data we collect when you open an account, make a deposit through JazzCash, Easypaisa, or Raast, and use our platform — where local law and eligible regions permit.

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What Information We Hold and Why

bk3 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you register, we collect your name, email address, mobile number, and the payment method details you provide — this includes wallet identifiers linked to JazzCash, Easypaisa, or Raast transactions. We use this to verify your identity, process deposits and withdrawals, and keep your account secure.

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We do not sell your personal data to third parties. Data shared with payment processors is limited to what is strictly needed to complete a transaction. Your device type, browser session data, and login timestamps are also recorded for fraud prevention and account access continuity across
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mobile and desktop. We retain your account data for as long as your account remains active and for a period after closure, in line with applicable legal obligations. We store data on secured servers. Access is restricted to authorised personnel only. Any third-party service we use
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must meet the same data-handling standards we hold ourselves to. Where local law applies, your data rights depend on the regulations covering eligible regions — we do not make blanket legal guarantees, but we commit to handling your information with care.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT

Reach Us About Your Data

If you want to request a copy of your data, ask us to correct something, or raise a concern about how we handle your information, our support team is the right starting point. Use the channel that suits you — we keep response times as short as the queue allows, and privacy requests are flagged separately so they do not get lost in general account queries.

Team online

Live Chat

Open the chat icon inside your account dashboard. State that your message is a privacy request and our team will route it to the right person.

Email Support

Send a message to our support address with the subject line 'Privacy Request'. Include the mobile number linked to your JazzCash or Easypaisa deposit.

Account Settings

Some data updates — like your contact number or linked Raast account — can be changed directly inside your account settings without contacting support.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We apply several layers of protection to the information you share with us. Here is what each one means in practice for your account and your payment details.

Encrypted Connections Every session on bk3 — whether you log in via mobile browser or a saved shortcut — runs over SSL encryption. Your credentials and payment data are not transmitted in plain text.

Cookie Use We use session cookies to keep you logged in and preference cookies to remember your deposit method — for example, whether you used JazzCash last time. You can clear these from your browser at any point.

Data Retention Policy We hold your account data while your account is active. After closure, we retain records only as long as legal obligations require. We do not keep payment wallet IDs beyond what is needed for dispute resolution.

Access and Correction Rights You can request a summary of the personal data we hold on you. If something is wrong — a mis-recorded mobile number or an outdated Easypaisa reference — contact support and we will correct it.

Questions About Your Privacy on bk3

These are the questions we hear most often about how we handle your data. If yours is not here, reach out via live chat or email.

We share payment wallet information only with the processor handling your transaction. It is not passed to advertisers or any unrelated third parties.

Yes. Submit a deletion request through live chat or email. We will action it subject to any retention obligations under applicable law in your eligible region.

Contact support with a data access request. Include the mobile number on your account. We will provide a summary of the personal information we hold on you.

After closure, we retain records only for as long as required by applicable legal obligations. Payment wallet references such as Raast IDs are not kept beyond that period.

We use session and preference cookies. You can disable or clear them in your browser settings at any time, though some login features may not work as smoothly without them.

Reach our support team via live chat inside your account or by email with the subject line 'Privacy Request'. We treat these separately from general queries for a faster response.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoAbout Us AccountRegister

How bk3 Handles Your Personal Information

Reach Us About Your Data

Live Chat

Email Support

Account Settings

Data Handling, Cookies and Account Security

Questions About Your Privacy on bk3

01 Does bk3 share my JazzCash or Easypaisa details with anyone?

02 Can I ask bk3 to delete my personal data?

03 How do I find out what data bk3 holds about me?

04 What happens to my data if I close my account?

05 Does bk3 use cookies and can I turn them off?

06 Who do I contact if I think my data has been handled incorrectly?

Privacy Policy

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