Reference

What You Agree to When You Use bk3

These terms set out the rules for using bk3, including account creation, deposits via JazzCash, Easypaisa, or Raast, and access to the lobby. Availability depends on local law and is only valid in eligible regions where access is permitted.

Account TermsPrivacy & DataPayment ConditionsJurisdiction NoticeContact & Complaints
bk3 What You Agree to When You Use bk3
POLICY CONTACT PATHS

Reach Us About Legal or Account Questions

If you have a question about these terms, a data request, or a complaint about how your account has been handled, our support team is available through the channels below. Include your registered mobile number and the wallet type — JazzCash, Easypaisa, or Raast — when contacting us so we can pull your account details quickly.

Live Chat Open the chat widget inside your account dashboard. Fastest path for account policy questions and wallet verification issues.
Email Support Send your legal query or data request to our support address. Include your registered number and the nature of your request for a faster response.
Account Help Centre The help section inside your account covers common policy questions, account access rules, and how to raise a formal complaint.
DATA & ACCOUNT SECURITY

How We Handle Your Data and Account Access

We collect only the information needed to run your account and process payments. Your mobile number, wallet details for JazzCash, Easypaisa, or Raast, and transaction history are stored securely and are not sold to third parties. You can request a copy of your data or ask us to delete your account by contacting support. All account sessions are protected and access is controlled through OTP verification tied to your registered number.

Data Retention We keep account and transaction records for the period required by applicable financial and legal obligations. After that period, data is deleted from active systems.
Cookie Use We use cookies to keep your session active, remember your lobby preferences, and measure how the site performs. You can manage cookie settings through your browser.
Account Security Every login triggers an OTP to your registered mobile number. If you notice a login you did not make, contact support immediately to lock the account.
Data Access Requests You have the right to request what data we hold on you. Submit a request through live chat or email and we will respond within a reasonable period under local law.

Common Legal and Policy Questions

Below are the questions we hear most about account terms, data rights, and how policy applies to your use of bk3. If your question is not covered here, reach out through live chat.

Account creation is available where local law permits. Access and eligibility depend on your region. We do not onboard accounts from locations where participation is not legally allowed.

No. Your account must be funded only from wallets registered in your own name. Using another person's JazzCash or Easypaisa wallet is a terms violation and may result in account suspension.

Contact our support team via live chat or email, quote your registered mobile number, and state you want a data access request. We will respond within the timeframe required by applicable law.

We retain transaction and identity records for the period required by financial and legal rules. After that obligation ends, your data is removed from active systems on request.

We notify you through the contact method on your registered account — usually your mobile number. Continuing to use bk3 after receiving that notice means you accept the updated terms.

Open a complaint through the Account Help Centre or send an email to our support address. Include your account number, the decision you are disputing, and any relevant transaction reference.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.